Refund policy
CANCELLATION INSTRUCTIONS & CANCELLATION FORM
A. Cancellation Instructions
Introduction
Consumers have the right to cancel according to the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:
Right of Cancellation
You have the right to cancel this contract within fourteen days without providing any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the last item.
To exercise your right of cancellation, you must inform us (Athanasios Vlachos, Bürgermeister-Mahr-Str. 20, 63179 Obertshausen, Germany, Tel.: +49 160 555 0250, E-Mail: info@memes-ger.de) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached cancellation form, but it is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the notice of the exercise of the cancellation right before the cancellation period has expired.
Consequences of Cancellation
If you cancel this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive the notice of your cancellation of this contract. We will use the same payment method that you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is earlier.
You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if the loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.
Exclusion or Early Expiry of the Right of Cancellation
The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is essential or which are clearly tailored to the personal needs of the consumer.
General Information
- Please avoid damage to and contamination of the goods. Return the goods to us in their original packaging, including all accessories and all packaging components. Use protective packaging if necessary. If you no longer have the original packaging, please provide suitable packaging to ensure adequate protection against transport damage.
- Please do not return the goods to us freight collect.
- Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.
B. Cancellation Form
If you wish to cancel the contract, please fill out this form and send it back.
To: z.Hd. A.Vlachos - MEMES-GER Shop
Bürgermeister-Mahr-Str.20
63179 Obertshausen
Germany
E-Mail: shop@memes-ger.de
I/We () hereby cancel the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on () ____________ / received on () __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if sent by mail)
Date
(*) Delete as applicable